Make sure that your vehicle is equipped with Mitsubishi Connect by locating (but do not press) the SOS Emergency Assistance button in your vehicle.
If you are entering the VIN manually, verify you have entered the VIN correctly. Sometimes letters can look like numbers. Note that VIN numbers do not use the letters I, O, or Q.
Note: If the car is a former fleet vehicle, you will be prompted to call Mitsubishi Connect Customer Care for assistance.
If you have confirmed you are entering the correct number, you can turn on your engine and call for assistance with the following steps:
- In Outlander and Outlander PHEV vehicles, press the "Map" button on the infotainment menu screen.
- Press the headphone icon to call customer care.
This will connect you with the Mitsubishi Connect Customer Care Center. The agent can verify your VIN in the database and register your vehicle.