For the SOS and Call Mitsubishi Motor Assist buttons inside the vehicle to work:
- You must start the vehicle engine to power the telematics control unit.
- The vehicle must be in an area with good GPS and cellular coverage.
- You must have an active subscription.
In Outlander and Outlander PHEV vehicles, the Information Assistance button is the same as the "Call Mitsubishi Motor Assist" button, which is found on the infotainment menu screen. Press the "Info." button, then press "MITSUBISHI CONNECT Services."
* In some cases, the SOS button will connect you to the Mitsubishi Connect Services Emergency Response Center even without an active subscription:
- If the vehicle is within 2 years of the model year release and is not a fleet vehicle, the SOS button will work.
- If the vehicle is 2 or more years old or was previously sold to a fleet company, such as a rental car company, the SOS button will not work unless you purchase a Mitsubishi Connect package.