For the SOS Emergency Assistance and Call Mitsubishi Motor Assist buttons inside the vehicle to work, you must first start the vehicle engine to power the telematics control unit.
In Outlander and Outlander PHEV vehicles, the Information Assistance button is the same as the "Call Mitsubishi Motor Assist" button, which is found on the infotainment menu screen. Press the "Info." button, then press "MITSUBISHI CONNECT Services."
Additionally, your service period could be expired, and your vehicle's device could be deactivated. If this is the case, and you would like to renew your services, please contact customer care.
You can also use your mobile phone to call directly:
USA: 1-888-564-1411
Canada: 1-888-576-4878