Make sure that your vehicle is equipped with Mitsubishi Connect by locating the SOS (Emergency Assistance) and iCall (Information Assistance) buttons within your vehicle.
If you are entering the VIN manually, verify you have entered the VIN correctly. Sometimes letters can look like numbers. If you have confirmed you are entering the correct number, you can turn on your engine and press the iCall button. This will connect you with the Mitsubishi Connect Customer Care Center. The agent can verify your VIN in the database and register your vehicle.