When the Safeguard system detects an airbag deployment or a collision in a registered Mitsubishi Connect vehicle, your vehicle automatically attempts to connect to the Mitsubishi Connect Customer Care Center. Once connected, information about your vehicle, its location, and its condition is sent to Customer Care where an Emergency Response Specialist will work with the appropriate Public Safety Answering Point for an emergency response.
While all accidents are important to us, automatic connection to Customer Care is made based on the vehicle's airbag deployment and the severity of the impact. Not all accidents are severe enough to automatically trigger the vehicle to connect to Customer Care. In cases where the vehicle does not automatically call, you can manually push the SOS Emergency Assistance button. Once connected to the Mitsubishi Connect Emergency Response Center, you can tell the agent whether or not to forward the information to law enforcement authorities or medical services.
Please note that all safety services are subject to cellular network availability.