To use the Stolen Vehicle Assistance service, you must fill out a police report and obtain a case number before contacting the Mitsubishi Connect Call Center for assistance locating your vehicle.
For your protection and privacy, Mitsubishi Connect provides vehicle location information only to law enforcement authorities based on verified stolen vehicle cases. Please contact the Mitsubishi Connect Call Center for further details:
Thailand: 02 079 9500
To report a stolen vehicle, follow the steps below.
- Sign in to your account on the My Mitsubishi Connect Mobile App.
- Select "Account Settings" by selecting the gear icon on the home screen
- Select "Help."
- Select "Contact Mitsubishi."
- Select "Report Stolen Vehicle."
- View your Vehicle Model, Year, Trim, Color, and VIN that are auto-filled.
- Specify your license plate by touching "Enter" and entering the plate number.
- Specify the police report number by touching "Enter" and entering the report number.
- Select Done or Next.
- Select the red CALL button to call the Mitsubishi Connect Call Center to relay the information and receive assistance.
Note: If you press the back arrow to return to the previous screen, your entries are saved.
The Mitsubishi Connect Call Center will place your vehicle into a stolen-vehicle tracking mode. This mode allows the call center to track your vehicle's location with frequent updates and to coordinate with law enforcement. Please note that other optional services in the mobile app may be disabled at this time.
After initiating the call with the Mitsubishi Connect Call Center, tracking mode remains enabled for 30 days.
When the vehicle has been recovered, and you are ready to begin driving it again, the Mitsubishi Connect Call Center must disable the stolen-vehicle tracking mode.