If you are unable to register your vehicle using the mobile app, you can register by contacting Mitsubishi Connect Customer Care Center for assistance.
- Make sure that your vehicle is parked in a safe and open location, and ensure that your smartphone has sufficient cellular coverage.
- Turn on your vehicle ignition and leave your vehicle running in an open location while you continue through the registration process.
- If you are unable to complete the registration and pairing steps through the My Mitsubishi Connect Mobile App, an agent can assist with a manual registration.
- In Outlander and Outlander PHEV vehicles, press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care.
- In Eclipse Cross vehicles, press the iCall button, located in the overhead console.
Notes:
- If the car is a former fleet vehicle, such as a former rental car, you will be prompted to call Mitsubishi Connect Customer Care for assistance.
- If the car is a former fleet vehicle that you have just received, you may need to wait up to 24 hours and turn the engine on and off during the 24-hour period.
- If this is a used vehicle that is past the two-year trial package, you may need to wait up to 24 hours and turn the engine on and off during the 24-hour period before you can register.
- If this is a used vehicle that is within the two-year trial package, the remaining time on the trial period can be transferred to the new owner.