If using the mobile app to start the Climate does not work, please review the following requirements:
- Your phone and the vehicle must have good cellular coverage.
- The engine must be turned off and the vehicle gear in Park (P).
- All doors to the vehicle must be closed and locked using the key fob or the mobile app.
- The hood and trunk must be closed.
- The vehicle key must be outside of the vehicle.
- The brake pedal cannot be depressed.
- Outlander PHEV: The battery, if not plugged into the charger, must have enough charge left to run the climate.
- Outlander PHEV: The air temperature must not be below 5°F (-15°C).
- Outlander: Your vehicle must be located in an open area.
Outlander vehicles that start the engine to ensure heating performance cannot remotely control the air conditioner if the outside temperature is below approximately -10°C. (Please contact your dealer if you are not sure if your vehicle is eligible).
Outlander PHEV: The engine may start to ensure heating performance when the outside temperature is approximately 15°F (-10°C) or lower. (If you are unsure whether your vehicle is eligible, please contact your dealer.)
In the following situations, the Remote Climate will not start the engine:
- Outlander PHEV: If the vehicle is plugged into a Fast Charger (Level 3) or you are using Vehicle to Home (V2H) charging, the engine will not start.
- If the remote air conditioner is started within approximately 15 seconds after the vehicle is turned off, the engine will not start.
Additionally, the Remote Climate will not work if any of the following are true:
- Your Mitsubishi Connect Remote Services subscription has expired or been canceled.
- The Climate is already on.
- A Climate Schedule is set. Turn off all timers, drive at 5mph (or 8km/h) or faster, and then try remote operation again.
- You have used Remote Climate two times already. After two consecutive Climate operations, you must manually start the engine and drive over 5 mph (or 8 km/h) a short distance to reset the counter.
- Your PIN is locked. If you entered an incorrect PIN three times on any screen in the My Mitsubishi Connect software (mobile app or Owner's Portal), remote operations will be locked for 30 minutes. You can wait 30 minutes or reset your PIN in the mobile app.