Following are different states that your garage door may experience, and the causes for each.
- Open: This shows the garage door is open. You can click the "Close" button to close it.
- Closed: This shows the garage door is closed. You can click the "Open" button to open it.
- Opening: This shows the garage door is in the process of opening.
- Closing: This shows the garage door is in the process of closing.
- Stopped: This shows the garage door is stopped somewhere between open and closed. If this happens, you can click either the "Open" or "Close" button to operate the door.
- Too many failed attempts: If the garage door is stopped too many times (more than two), then this error condition arises. If this happens, you will see "Too many failed attempts. Please operate the door locally to reset." When this happens, you must go into the garage and press the manual garage door opener button to operate the door locally.
- Garage service is not responding: This happens if, for some reason, the My Mitsubishi Connect App cannot connect to the Mitsubishi or myQ server. The message says "Garage service is not responding. Please try again later." If this happens, you can try again after several minutes.
- Garage power or Wi-Fi connection issue: This happens if the Garage Hub/controller loses power or the home Wi-Fi is not working. The message says "Garage door is not responding. Please check garage wifi connection or power supply and try again." If this happens, you can try resetting the Wi-Fi network, if possible, and verify that the unit has power.